The Divemaster is responsible for leading and guiding divers during their diving experience; assisting the dive instructor with the training and supervision of divers; and generating sales of Total Diving Systems and other products for all courses offered by Holiday Diver. The divemaster assists the instructor with diving courses, but does not teach the diving classes.
Duties / Essential Functions:
Prior to Trip:
Welcome and greet customers at dock
Assist with loading gear onto boat (if not actively checking in customer)
Check-in passengers and communicate to office they have checked-in
Verify C-Card matches certification on manifest.
Give comprehensive dive briefing covering but not limited to:
Site briefing (depth, location, reef profile, current direction, sealife you many encounter)
Explanation of benefits and protections that reefs within FLKNM or Pennekamp Park have
'Fish of the Dive' Feature: Highlight a 'fish of the dive' from a REEF Fish ID book and brief description
Lead divers on guided tours, help point out interesting sea life and add to the enjoyment of the dive.
Supervise both training and non training-related activities by assisting divers and student divers in the planning, organizing, and direction of dives.
Assist the dive instructor with training and supervising divers in accordance with agency and Holiday Diver standards & expectations
Conduct any subsequent dives for Discover Scuba Diving participants, after the participants have satisfactorily completed the first dive under the supervision of the instructor.
Conduct the Reactivate program for certified divers.
Generate sales of Total Diving Systems and other products to dive students
Respond to customer inquiries about Company instruction programs
Assist with preparing all equipment, tanks, facilities, paperwork & classroom materials necessary for conducting classes.
Coordinate the use, check-out procedures, and proper maintenance of student dive gear
Complete instruction-related sales transactions and maintain proper cash accountabilities
Assist the instructor with completing required documentation according to agency and company expectations
Retain students as customers through ongoing communication of and participation in Continuing Education, diving and social opportunities
Maintain a professional and orderly classroom environment
Follow company guidelines for workplace uniforms and personal appearance both in and out of the water
Provide a high level of customer service in the completion of all job duties
Travel to other retail locations and dive destinations as needed
Adhere to all company policies, procedures and practices
One to three years prior experience as a Divemaster; six (6) months sales or related experience preferred.
Actively certified as Divemaster or equivalent
Currently certified in First Aid & CPR, as defined by agency specifications
Must be in good standing (no recorded ethics violations or quality assurance issues) with the certifying dive agency; must have established safety record.
Must be eligible for required insurance or presently insured & renewed.
Familiarity and experience using various facets of Social Media marketing in the promotion of classes, events, dive-related travel, etc.
Overall understanding of personal computer operation.
Excellent verbal and written communication skills.
Excellent interpersonal skills. Must be willing and able to work in a collaborative setting with a diverse group of internal and external customers and vendors.
Must be able to work a flexible schedule as dictated by retail instruction needs.
Must be an active member of the Keys Consortium
Must be able to work in various physical environments & conditions, including in stores, classrooms, pools, lakes, on boats, in the ocean, etc.
Ability to maintain control of a group of at least 6 students and perform rescues in-or-out of water as necessary
Ability to load and unload scuba tanks and equipment repeatedly over a long period of time
Ability to bend and squat
Ability to lift/carry 40+ pounds on a regular basis
Ability to climb ladders